/* v61.6 · Área de Cliente consolidada */
.customer-portal-page{--cp-ink:#152015;--cp-muted:#687266;--cp-line:#dfe5da;--cp-soft:#f2f5ee;--cp-green:#93c900;--cp-green-dark:#557b00;--cp-card:#fff;background:linear-gradient(180deg,#f7f9f5 0,#f3f6f1 42%,#f7f8f5 100%);min-height:70vh;padding:46px 20px 76px;color:var(--cp-ink)}
.customer-portal-shell{max-width:1280px;margin:0 auto}.customer-eyebrow,.customer-panel-label{display:block;color:#668d08;text-transform:uppercase;letter-spacing:.15em;font-size:10px;font-weight:850}.customer-portal-hero{display:flex;align-items:flex-start;justify-content:space-between;gap:30px;margin-bottom:24px;padding:10px 2px}.customer-portal-hero h1{margin:7px 0 10px;font:850 clamp(38px,5vw,62px)/.98 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;letter-spacing:-.055em}.customer-portal-hero p{max-width:760px;margin:0;color:var(--cp-muted);font-size:17px}.customer-hero-meta{display:flex;gap:9px;align-items:center;flex-wrap:wrap;margin-top:17px}.customer-hero-meta>span{display:inline-flex;align-items:center;min-height:30px;padding:0 10px;border:1px solid var(--cp-line);border-radius:999px;background:rgba(255,255,255,.72);color:#5e695b;font-size:11px;font-weight:750}.customer-hero-meta .customer-status-chip{border-color:#d7e8aa;background:#eef7d7;color:#55750d}.customer-signout{display:inline-flex;align-items:center;justify-content:center;min-width:72px;height:40px;border:1px solid var(--cp-line);border-radius:11px;background:#fff;color:#53604f;text-decoration:none;font-weight:750}.customer-signout:hover{border-color:#afc878;color:#4d6d08}.customer-flash-stack{display:grid;gap:9px;margin-bottom:18px}.manage-alert{padding:13px 16px;border:1px solid #dce5d4;border-radius:13px;background:#edf4e5}.manage-alert.success{border-color:#d5e9a6;background:#edf7d5;color:#4e6e09}.manage-alert.error{border-color:#f0c7bf;background:#fff0ed;color:#9a3e32}
.customer-email-callout{display:grid;grid-template-columns:auto minmax(260px,1fr) minmax(310px,.8fr);gap:16px;align-items:center;margin-bottom:20px;padding:18px 20px;border:1px solid #d5e7a8;border-radius:18px;background:linear-gradient(100deg,#f0f8dc,#eaf5cf);box-shadow:0 10px 30px rgba(83,112,14,.045)}.customer-email-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#fff;color:#75a20b;font-size:20px}.customer-email-copy strong{font-size:15px}.customer-email-copy p{margin:4px 0 0;color:#5f6a58}.customer-email-callout form{display:flex;justify-content:flex-end;gap:9px}.customer-email-callout input{min-width:0;flex:1;border:1px solid #cbd9ad;border-radius:11px;padding:12px 13px;background:#fff;font:inherit;outline:0}.customer-email-callout input:focus{border-color:#94c51a;box-shadow:0 0 0 3px rgba(148,197,26,.13)}
.customer-overview-grid{display:grid;grid-template-columns:minmax(300px,.8fr) minmax(500px,1.3fr);gap:18px;margin-bottom:18px}.customer-content-grid{display:grid;grid-template-columns:minmax(0,1.03fr) minmax(390px,.77fr);gap:18px;align-items:start}.customer-content-main{display:grid;gap:18px}.customer-panel{background:rgba(255,255,255,.96);border:1px solid var(--cp-line);border-radius:21px;padding:24px;box-shadow:0 12px 36px rgba(26,37,22,.045)}.customer-panel h2{margin:6px 0 9px;font:800 clamp(24px,2.2vw,34px)/1.04 system-ui;letter-spacing:-.035em}.customer-panel p{color:#5e695c}.customer-status-panel{position:relative;overflow:hidden;border-top:4px solid var(--cp-green)}.customer-status-panel:after{content:"";position:absolute;width:170px;height:170px;right:-70px;top:-90px;border-radius:50%;background:rgba(147,201,0,.08)}.customer-status-footer,.customer-public-date{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:21px;padding-top:15px;border-top:1px solid #edf0e9;color:#687265}.customer-status-footer strong,.customer-public-date strong{color:#263124;font-size:12px}.customer-public-date{margin-top:11px}.customer-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.customer-card-head>div>p{margin:3px 0 0}.customer-event-status{display:inline-flex;align-items:center;justify-content:center;max-width:220px;padding:7px 10px;border-radius:999px;background:#edf4df;color:#55740d;font-size:10px;font-weight:850;text-align:center}.customer-event-status.attention{background:#fff1d2;color:#8b6200}.customer-event-status.cancelled{background:#f6e7e4;color:#98483d}.customer-event-status.complete{background:#e7f1e7;color:#3c6a42}.customer-event-status.scheduled{background:#e8f0ff;color:#315f9d}.customer-event-status.overdue{background:#fff0d8;color:#945500}.customer-visit-facts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:21px 0 0;border:1px solid #e4e8e0;border-radius:15px;overflow:hidden;background:#fafbf9}.customer-visit-facts>div{padding:15px 16px;border-right:1px solid #e4e8e0}.customer-visit-facts>div:last-child{border-right:0}.customer-visit-facts dt{margin-bottom:5px;color:#7c8578;text-transform:uppercase;letter-spacing:.08em;font-size:9px;font-weight:800}.customer-visit-facts dd{margin:0;color:#202a1f;font-weight:800;overflow-wrap:anywhere}.customer-visit-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-top:18px}.customer-visit-actions form{margin:0}.customer-visit-actions .btn{min-height:40px}.customer-visit-note{margin:14px 0 0!important;padding:11px 13px;border-radius:11px;background:#f3f6ed;color:#66705f!important;font-size:12px}.customer-visit-note.overdue{border:1px solid #f0d9aa;background:#fff8e9;color:#7e5a19!important}.customer-visit-card.is-past{border-top:3px solid #e5b75a}.customer-trello-visit-card{background:linear-gradient(180deg,#fff,#fbfcf8)}.customer-count{display:grid;place-items:center;min-width:34px;height:34px;padding:0 8px;border-radius:10px;background:#f0f4ea;color:#58740f;font-weight:850}.customer-documents{display:grid;gap:9px;margin-top:18px}.customer-documents>a{display:flex;align-items:center;gap:12px;padding:13px 14px;border:1px solid #e5e9e2;border-radius:13px;background:#fcfdfb;color:inherit;text-decoration:none;transition:.18s ease}.customer-documents>a:hover{border-color:#b5ce79;background:#f8fbeF;transform:translateY(-1px)}.customer-documents>a>div{display:grid;min-width:0;flex:1}.customer-documents>a small{color:#727c6e;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-doc-icon{display:grid;place-items:center;width:39px;height:39px;border-radius:10px;background:#eef4e4;color:#64850c;font-size:9px;font-weight:900;letter-spacing:.04em}.customer-empty-state{display:grid;gap:4px;padding:22px;border:1px dashed #dce2d8;border-radius:14px;background:#fafbf9;color:#667064}.customer-empty-state span{font-size:12px}.customer-request-summary dl{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;margin:18px 0 0;border-top:1px solid #eaede7}.customer-request-summary dl>div{padding:14px 13px;border-bottom:1px solid #eaede7}.customer-request-summary dl>div.wide{grid-column:1/-1}.customer-request-summary dt{color:#7a8377;font-size:10px;font-weight:750}.customer-request-summary dd{margin:4px 0 0;font-weight:700;overflow-wrap:anywhere}
.customer-chat{position:sticky;top:96px;display:flex;flex-direction:column;min-height:620px;max-height:calc(100vh - 120px);padding:0;overflow:hidden}.customer-chat-head{padding:22px 22px 17px;border-bottom:1px solid #e8ece5}.customer-chat-head h2{font-size:28px}.customer-live-dot{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;color:#6a7565;font-size:10px;font-weight:750}.customer-live-dot i{width:7px;height:7px;border-radius:50%;background:#8fc10f;box-shadow:0 0 0 4px rgba(143,193,15,.12)}.customer-chat-history{display:flex;flex:1;flex-direction:column;gap:10px;min-height:260px;padding:18px 20px;overflow:auto;scroll-behavior:smooth;background:linear-gradient(180deg,#fbfcfa,#f6f8f4)}.customer-chat-message{align-self:flex-start;max-width:86%;padding:11px 13px;border:1px solid #e4e7e1;border-radius:15px 15px 15px 4px;background:#fff;box-shadow:0 5px 14px rgba(28,38,25,.03)}.customer-chat-message.from-customer{align-self:flex-end;border-color:#d9e8b5;border-radius:15px 15px 4px 15px;background:#eaf5ca}.customer-chat-message.is-new{animation:customer-pop .24s ease-out}.customer-chat-message small{display:block;color:#707a6c;font-size:10px}.customer-chat-message p{margin:5px 0 0;color:#1d261c;white-space:pre-wrap}.customer-chat-message a{display:block;margin-top:7px;color:#557a0c;font-size:11px;font-weight:750}.customer-chat-empty{display:grid;place-items:center;gap:4px;margin:auto;padding:32px 18px;text-align:center;color:#778174}.customer-chat-empty span{font-size:12px}.customer-chat-compose{display:grid;gap:10px;margin:0;padding:14px 16px 16px;border-top:1px solid #e4e8e1;background:#fff}.customer-compose-box{display:block}.customer-chat-compose textarea{width:100%;min-height:100px;max-height:220px;resize:vertical;border:1px solid #dfe4dc;border-radius:13px;padding:13px 14px;background:#fbfcfa;font:inherit;outline:0}.customer-chat-compose textarea:focus{border-color:#98c620;box-shadow:0 0 0 3px rgba(152,198,32,.11);background:#fff}.customer-compose-row{display:flex;align-items:stretch;justify-content:space-between;gap:9px}.customer-file-control{position:relative;display:flex;min-width:0;flex:1;flex-direction:column;justify-content:center;padding:8px 11px;border:1px dashed #ccd5c6;border-radius:11px;background:#f9faf8;cursor:pointer}.customer-file-control>span{color:#516048;font-size:11px;font-weight:800}.customer-file-control small{max-width:220px;margin-top:2px;color:#7b8477;font-size:9px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-file-control input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.customer-compose-row .btn{min-width:142px}.customer-compose-status{min-height:16px;color:#737c70;font-size:10px}.customer-compose-status.is-success{color:#55780b}.customer-compose-status.is-error{color:#a13f33}.customer-compose-status.is-loading{color:#6a7465}.customer-chat-compose button:disabled{opacity:.62;cursor:wait}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
/* login/home do portal */
.customer-portal-auth{max-width:620px;background:#fff;border:1px solid #e3e7df;border-radius:24px;padding:38px;box-shadow:0 18px 50px rgba(31,43,28,.08)}.customer-portal-auth h1{margin:6px 0 10px;font-size:clamp(2rem,4vw,3.5rem)}.customer-portal-form{display:grid;gap:14px;margin-top:24px}.customer-portal-form label{display:grid;gap:7px;font-weight:700}.customer-portal-form input{border:1px solid #d7ddd2;border-radius:12px;padding:13px 14px;font:inherit;background:#fff}.customer-portal-help{margin-top:18px;color:#657061}.customer-case-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px}.customer-case-tile{display:grid;gap:7px;background:#fff;border:1px solid #e1e5dc;border-radius:18px;padding:22px;text-decoration:none;color:inherit}.customer-case-tile:hover{border-color:#95c11f;box-shadow:0 10px 30px rgba(42,54,31,.08)}.customer-case-tile small,.customer-case-tile span{color:#6a7465}
@keyframes customer-pop{from{opacity:0;transform:translateY(7px) scale(.98)}to{opacity:1;transform:none}}
@media(max-width:1040px){.customer-overview-grid,.customer-content-grid{grid-template-columns:1fr}.customer-chat{position:relative;top:auto;max-height:none;min-height:560px}.customer-visit-facts{grid-template-columns:1fr 1fr}.customer-visit-facts>div:nth-child(2){border-right:0}.customer-visit-facts>div:nth-child(-n+2){border-bottom:1px solid #e4e8e0}.customer-request-summary dl{grid-template-columns:1fr 1fr}.customer-email-callout{grid-template-columns:auto 1fr}.customer-email-callout form{grid-column:1/-1;justify-content:stretch;padding-left:58px}}
@media(max-width:720px){.customer-portal-page{padding:26px 13px 52px}.customer-portal-hero{display:block}.customer-signout{margin-top:18px}.customer-portal-hero h1{font-size:42px}.customer-email-callout{grid-template-columns:1fr;padding:16px}.customer-email-icon{display:none}.customer-email-callout form{grid-column:auto;padding-left:0;flex-direction:column}.customer-overview-grid,.customer-content-main,.customer-content-grid{gap:12px}.customer-panel{padding:18px;border-radius:17px}.customer-card-head{display:block}.customer-event-status{margin-top:10px}.customer-visit-facts{grid-template-columns:1fr}.customer-visit-facts>div,.customer-visit-facts>div:nth-child(2){border-right:0;border-bottom:1px solid #e4e8e0}.customer-visit-facts>div:last-child{border-bottom:0}.customer-visit-actions{display:grid}.customer-visit-actions form,.customer-visit-actions .btn{width:100%}.customer-request-summary dl{grid-template-columns:1fr}.customer-chat{min-height:540px}.customer-chat-head{padding:18px}.customer-chat-head .customer-live-dot{margin-top:8px}.customer-chat-history{padding:14px}.customer-chat-message{max-width:94%}.customer-compose-row{flex-direction:column}.customer-compose-row .btn{width:100%}.customer-file-control small{max-width:100%}.customer-portal-auth{padding:25px 20px}}